As with the growing degree of office automation and diffuse use of electronic media, such as e-mails, written business communication is becoming a key element to promote synergies, relationships and disseminating information about products and services. Task recognition and the definition of strategies and suitable vocabularies are some of the activities that office workers deal with each time a communicative intent has to be effectively transferred and understood by a given addressee. This paper introduces a web-based intelligent training system based on the constructivism theory and self-directed learning paradigms for assisting company workers in the drafting business letters-writing task. A case-based engine suggests ad hoc rhetorical letters that users have the chance to adapt to their particular contexts and save them into user-defined case libraries.
Gasparetti, F., Micarelli, A., Sciarrone, F. (2009). A Web-based Training System for Business Letter Writing. KNOWLEDGE-BASED SYSTEMS, 22(4), 287-291 [10.1016/j.knosys.2009.01.005].