The evolution of communication networks has given us the opportunity to take a fresh look at the development of public services, particularly those in urban areas. This article considers how such services can and are being developed and concludes that the focus, for such developments should be the users and return on investment in addition to their delivery and engineering.
Smith, E.d., Ugolini, M., & Neri, A. (2014). The smart city: An Anglo-Italian VEW. THE JOURNAL, 8(4), 9-16.