No-code Development Platforms: Breaking the Boundaries between IT and Business Experts

The importance of Low-code and No-code technologies is increasing due to the lack of companies’ internal knowledge about traditional programming languages and the difficulty in recruiting professional programmers to speed up the applications’ development process. This study aims to understand the impact of Low-code and No-code development platforms (LCDPs and NCDPs) on business dynamics as tools that potentially enable bridging the collaborative gap between business and Information technology (IT) experts. The topic’s novelty encourages an explorative research approach designed by following a case study strategy and adopting a qualitative semi-structured interview and the card-based game method to support data collection. Two companies in different countries and sectors were involved, and four key informants were interviewed. The evidence of the analysis shows the primary reasons that have encouraged companies to adopt such tools. The reasons mainly reside in the possibility of speeding process automation and applications development and learning how to use the platform autonomously, empowering collaboration among business experts and IT professionals, and increasing customer satisfaction. The study represents an additional contribution to the importance of LCDPs and NCDPs as tools that allow faster automation of processes and easier development of software and application in different sectors.