We propose a novel method for finding the most innovative people in an organization, using email to analyze structure and dynamics of the organization’s online communication. To illustrate our approach, we analyzed the email archive of 2000 members of the R&D department of a US multinational company. We use metrics of social network analysis extended with meta-data of interaction dynamics to calculate features for individual employees: their network positions, messages sent and received, pings to others and response times. We find a distinction between innovation group leaders and subject matter experts focused on publishing papers and patents. Innovation administrators have a higher number of direct contacts, are more committed in conversations and receive more messages than they send. We also found significant differences between innovators oriented towards internal awards and innovators more concerned with external recognition of their work.
Gloor, P.A., Fronzetti Colladon, A., Grippa, F. (2020). The digital footprint of innovators: Using email to detect the most creative people in your organization. JOURNAL OF BUSINESS RESEARCH, 114, 254-264 [10.1016/j.jbusres.2020.04.025].
The digital footprint of innovators: Using email to detect the most creative people in your organization
Fronzetti Colladon, A;
2020-01-01
Abstract
We propose a novel method for finding the most innovative people in an organization, using email to analyze structure and dynamics of the organization’s online communication. To illustrate our approach, we analyzed the email archive of 2000 members of the R&D department of a US multinational company. We use metrics of social network analysis extended with meta-data of interaction dynamics to calculate features for individual employees: their network positions, messages sent and received, pings to others and response times. We find a distinction between innovation group leaders and subject matter experts focused on publishing papers and patents. Innovation administrators have a higher number of direct contacts, are more committed in conversations and receive more messages than they send. We also found significant differences between innovators oriented towards internal awards and innovators more concerned with external recognition of their work.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
