Renzi, M.F., R., G., Vicard, P., F., M. (2008). Evaluating citizens’ satisfaction about public on line services. The questionnaire reliability and validation. In Proceedings of the 11th Toulon-Verona Conference- Quality in services- Florence. Toulon-Verona conference.
Evaluating citizens’ satisfaction about public on line services. The questionnaire reliability and validation
RENZI, Maria Francesca;VICARD, Paola;
2008-01-01
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