Cappelli, L., Guglielmetti, R., Mattia, G., Merli, R., Renzi, M.F. (2009). The experimental phase of a general Customer Satisfaction management model for on line services supplied by public administrations: methodology and outcomes. In PROCEEDINGS ICQSS 2009 International Conference on Quality and Service Sciences (12th QMOD and Toulon-Verona Conference).
The experimental phase of a general Customer Satisfaction management model for on line services supplied by public administrations: methodology and outcomes
MATTIA G;MERLI, ROBERTO;RENZI, Maria Francesca
2009-01-01
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