This paper presents a methodology for the assessment of Web site quality with a particular emphasis public sector Web sites. In order to rate a site, a hierarchical model is proposed, which comprises several quality attributes. The methodology is designed for use by independent analysts who may have no knowledge of the technology underlying the site nor any contact with the site managers. We used the methodology to assess the quality of several Web sites of the Italian Public Administration. The results of the analysis are presented as a case study.
Atzeni, P., Merialdo, P., Sindoni, G. (2002). Web site evaluation: Methodology and case study. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (pp.253-263). Springer [10.1007/3-540-46140-X_20].
Web site evaluation: Methodology and case study
ATZENI, Paolo;MERIALDO, PAOLO;SINDONI, GIUSEPPE
2002-01-01
Abstract
This paper presents a methodology for the assessment of Web site quality with a particular emphasis public sector Web sites. In order to rate a site, a hierarchical model is proposed, which comprises several quality attributes. The methodology is designed for use by independent analysts who may have no knowledge of the technology underlying the site nor any contact with the site managers. We used the methodology to assess the quality of several Web sites of the Italian Public Administration. The results of the analysis are presented as a case study.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
