Preziosi, M., Acampora, A., Lucchetti, M.C., & Merli, R. (2022). Delighting Hotel Guests with Sustainability: Revamping Importance-Performance Analysis in the Light of the Three-Factor Theory of Customer Satisfaction. SUSTAINABILITY, 14(6), 3575 [10.3390/su14063575].

Delighting Hotel Guests with Sustainability: Revamping Importance-Performance Analysis in the Light of the Three-Factor Theory of Customer Satisfaction

Preziosi, Michele;Acampora, Alessia;Lucchetti, Maria Claudia;Merli, Roberto
2022

Preziosi, M., Acampora, A., Lucchetti, M.C., & Merli, R. (2022). Delighting Hotel Guests with Sustainability: Revamping Importance-Performance Analysis in the Light of the Three-Factor Theory of Customer Satisfaction. SUSTAINABILITY, 14(6), 3575 [10.3390/su14063575].
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11590/401162
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