Telemedicine is deeply changing healthcare delivery paradigms, and its integration with the Internet of Things and 5G technologies allows the implementation of advanced smart health services. The COVID-19 pandemic highlighted the key role of telemedicine in ensuring patients’ access to healthcare in critical conditions. As a result, several nations have dedicated substantial resources to the development of telemedicine infrastructure through programs such as Next Generation EU. However, technical limitations and user acceptance remain obstacles to overcome to realize the full potential of telemedicine in improving patient care. This work aims to analyze the perceived technical and acceptance issues of the diffusion of telemedicine from a standpoint that considers the final users and the other impacted stakeholders, such as their families. The aforementioned standpoint needs to consider the challenges related to the interaction between technological know-how and a stakeholder environment that is highly affected by the technology but lacks the needed expertise to understand its benefits. To do so, this study draws from the realm of complex project management, where a proper communication and involvement strategy is paramount for stakeholders who are impacted by the outcome of the project but have limited influence over its management. This intersection between the world of telemedicine and complex project management is explored through a literature review composed of a systematic search performed following the PRISMA model, and a critical discussion of the results from the point of view of stakeholder theory and complex project management. The systematic search mainly explores the telemedicine adoption issues and challenges, while the discussion on the results refers to new stakeholder theories and approaches towards stakeholders in complex projects. This study contributes to both the academic and practitioner realms, by highlighting seldom explored synergies between areas of literature, and by addressing a pivotal challenge of the future healthcare paradigm.
Bocchetta, G., Cellerino, F. (2024). Stakeholder issues and technical challenges in telemedicine diffusion from a project management perspective: a systematic review. In Proceedings XXIX AIDI Summer School “Francesco Turco”.
Stakeholder issues and technical challenges in telemedicine diffusion from a project management perspective: a systematic review
Gabriele Bocchetta
;
2024-01-01
Abstract
Telemedicine is deeply changing healthcare delivery paradigms, and its integration with the Internet of Things and 5G technologies allows the implementation of advanced smart health services. The COVID-19 pandemic highlighted the key role of telemedicine in ensuring patients’ access to healthcare in critical conditions. As a result, several nations have dedicated substantial resources to the development of telemedicine infrastructure through programs such as Next Generation EU. However, technical limitations and user acceptance remain obstacles to overcome to realize the full potential of telemedicine in improving patient care. This work aims to analyze the perceived technical and acceptance issues of the diffusion of telemedicine from a standpoint that considers the final users and the other impacted stakeholders, such as their families. The aforementioned standpoint needs to consider the challenges related to the interaction between technological know-how and a stakeholder environment that is highly affected by the technology but lacks the needed expertise to understand its benefits. To do so, this study draws from the realm of complex project management, where a proper communication and involvement strategy is paramount for stakeholders who are impacted by the outcome of the project but have limited influence over its management. This intersection between the world of telemedicine and complex project management is explored through a literature review composed of a systematic search performed following the PRISMA model, and a critical discussion of the results from the point of view of stakeholder theory and complex project management. The systematic search mainly explores the telemedicine adoption issues and challenges, while the discussion on the results refers to new stakeholder theories and approaches towards stakeholders in complex projects. This study contributes to both the academic and practitioner realms, by highlighting seldom explored synergies between areas of literature, and by addressing a pivotal challenge of the future healthcare paradigm.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.