Benvenuti nell'Anagrafe della Ricerca d'Ateneo
La valutazione delle attività di ricerca che si svolgono nelle università ha assunto un'importanza rilevante sia per l'intero sistema universitario sia all'interno di ogni singolo ateneo. Roma Tre si è quindi dotata di idonei strumenti informativi in grado di supportare al meglio le azioni di monitoraggio e di valutazione delle attività di ricerca svolte nei propri dipartimentied ha realizzato una Anagrafe della Ricerca di Ateneo.
EnglishPurpose – This study aims to investigate the consumer’s perspective regarding the relationship between services and well-being, contributing to the knowledge base in transformative service research (TSR). More specifically the aim was to understand consumers’ perceptions of the relationship between services and well-being and their views about how companies can contribute (directly and/or indirectly) to achieve the well-being. Design/methodology/approach – To reach the research aim, the study adopts an explorative inductive design, carried out through a qualitative approach and grounded in 30 in-depth interviews with consumers. Findings – Service sustainability represents the fundamental characteristic that determines the service ability to be transformative, requiring the implementation of the triple bottom line dimensions: social, environmental and economic. It emerged that, in the consumer’s mind, the service categories that present a stronger relationship between service and well-being are as follows: healthcare, financial and transport. Originality/value – The paper proposes a conceptual framework to describe the consumer perspective of the services’ transformative role in promoting well-being, providing a theoretical lens for conducting future research and continuing to expand transformative service research (TSR).
Ungaro, V., Di Pietro, L., Renzi, M.F., Guglielmetti Mugion, R., & Pasca, M.G. (2021). Transformative service research: a conceptual framework based on consumer's perspective. INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT, ahead-of-print(ahead-of-print) [10.1108/IJRDM-04-2021-0163].
| Titolo: | Transformative service research: a conceptual framework based on consumer's perspective | |
| Autori: | ||
| Data di pubblicazione: | 2021 | |
| Rivista: | ||
| Citazione: | Ungaro, V., Di Pietro, L., Renzi, M.F., Guglielmetti Mugion, R., & Pasca, M.G. (2021). Transformative service research: a conceptual framework based on consumer's perspective. INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT, ahead-of-print(ahead-of-print) [10.1108/IJRDM-04-2021-0163]. | |
| Abstract: | Purpose – This study aims to investigate the consumer’s perspective regarding the relationship between services and well-being, contributing to the knowledge base in transformative service research (TSR). More specifically the aim was to understand consumers’ perceptions of the relationship between services and well-being and their views about how companies can contribute (directly and/or indirectly) to achieve the well-being. Design/methodology/approach – To reach the research aim, the study adopts an explorative inductive design, carried out through a qualitative approach and grounded in 30 in-depth interviews with consumers. Findings – Service sustainability represents the fundamental characteristic that determines the service ability to be transformative, requiring the implementation of the triple bottom line dimensions: social, environmental and economic. It emerged that, in the consumer’s mind, the service categories that present a stronger relationship between service and well-being are as follows: healthcare, financial and transport. Originality/value – The paper proposes a conceptual framework to describe the consumer perspective of the services’ transformative role in promoting well-being, providing a theoretical lens for conducting future research and continuing to expand transformative service research (TSR). | |
| Handle: | http://hdl.handle.net/11590/391985 | |
| Appare nelle tipologie: | 1.1 Articolo in rivista |
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| Transorformative service research 2021.pdf | Versione Editoriale (PDF) | DRM non definito | Open Access Visualizza/Apri |
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